What our clients are saying...
Below you’ll find some recent feedback from our clients and trusted referral partners. We of course cherry picked the best ones, but you can always check out our Yelp page
for the latest unfiltered public opinion. If you have feedback for us, we’d love to hear from you!
“I want to take this opportunity to thank you and your team for the excellent work you did in finding a tenant so quickly. I was prepared to have a vacant place for at least a month, and it was only a few days. The services you’ve provided have been outstanding and I’m really happy that I made the choice to have your team manage my property. It has given me great peace of mind.”
“I’ve had some extremely difficult situations with rental properties in the past, managing them on my own. I wish I had known then what I know now. First of all, I would never do it on my own again. I wish I had known Nathan then, as it would’ve been a no-brainier. Nathan is on his game. I, personally, don’t have income properties anymore, but I referred them to my mom, and she was very impressed. Unfortunately there are bad property managers out there, but this company GUARANTEES many things that give you a real sense of security. Nathan is committed to his company and has a great deal of integrity.”
Greg & Julie C.
“I wanted to thank you for giving us the opportunity to use your services for our rental property. The entire experience has been a complete pleasure from start to finish.
Your company has always treated us with respect and been compassionate for our needs every time. Everyone has always been quick to respond to anything we needed or any questions that we had and we appreciate the follow up. All of the contractors you have sent out have done a great job and we always felt comfortable with letting them into our home.
We only hope that if we ever have a need again for rental services that we would be lucky to have a company as good as Via Property Management!!!”
“The team at Via Property Management are exceptional. My rental search had been both exhausting and unsuccessful until the day I found a lovely home for rent online. Having been beat out on a couple of rentals in the months prior, I wasted no time contacting Via Property Management to arrange a showing. Chris was very accommodating — returned my calls after business hours and got me in to see the home as quickly as possible. I submitted an application immediately and Chris and Patty went over and beyond to process my application quickly and put in a good word to the owner for me. It was a happy ending! I am so thrilled with my new residence.”
“I referred a valued client to Nathan at Via Property Management and had a great experience. Not only did they keep me informed with each stage of the process, my clients were delighted with the outcome. Via rented their property out quickly and for top dollar! On a personal note, Nathan is a great guy who takes pride in his business and I wouldn’t hesitate to send friends or family to his company!”
John & May M.
“We have been extremely happy with all aspects of doing business with Via Property Management. We have a single/detached home we wanted to rent but were tired of having to do all the leg work ourselves. We met with Joe Grady and Patty Lin and were immediately confident that we had made the correct choice in property managers. Joe came to the meeting prepared with local area competitive rental listings and after looking at our property was able to show us how we could list the property at a rate that we very comfortable with. Patty provided answers to all of our questions and never said “No” to any of the specific conditions we wanted to place on the leasing agreement. All of the professionally generated paperwork was handled on-line, with us being able to preview the entire contract, make any desired modifications and then sign the leasing agreement electronically. When it came time to review prospective tenants, we were able discuss each applicant’s qualifications and provide Joe our desired choice. From there all of the remaining details have been handled solely by Via Property Management. We can now forget about the rental and stop worrying about the day-to-day details having a rental. We are now referring everyone to Via Property Management including other real estate professionals.”
Follow up feedback received after their first tenant turnover: “Thank you to you and your staff for the continued support that we have received. I think your honesty regarding not having received 100% satisfaction is a true testament of a company that can recognize there is always room for improvement. With that said, we continue to say that we have not been disappointed with your services and we’re quite positive that this will remain the case going forward. We are extremely happy with our latest tenants and the very minimal period of vacancy between tenants that we experienced.”
Dave & Emily A.
“We didn’t have a chance to get to the apartment until last night and we were greeted by your generous and thoughtful welcome gift. Thank you very much for your kindness and for all your help in getting us into the apartment. We are very happy to have found this great new home and are grateful that people like you manage the property.”
Don & Pat R.
“Thanks much for handling all of this – you folks have been very good to work with – I would highly recommend you to anyone who is looking for management services in the future!!”
“Via Property Management has been a wonderful property management company to rent from.”
“If you are looking for an excellent property management company…look no further!! If there is one person I could trust to deligently work with my clients and take care of them with managing their property, it would be Nathan Hitchcock and his team at Via Property Management. He is extremely knowledgable, professional and genuinely willing to help. I cannot even thank him enough for making the time to give me advice and numerous consultations on issues that were very tricky. He holds the highest standard of care and ethics as a real estate professional, and I will always recommend his company to any of my clients looking for a superior Property Management company.”
“Thank you for being the best property management company!”
“I recommend Via Property Management! As a tenant for 3 years, the team at Via Property Management has been a great fit. In my case I’m a single dad with three kids. Chris (rental client coordinator / property tour manager) took into account my specific needs, then lined up several options over a couple weeks to choose from.
The entire client relationship has been great. From Chris, the contracts process was quick and easy. Everything was completed online through a secure client portal that includes access to email messages and access to the digital signature service that includes copies of the property rental agreement and contact information.
We are into our 3rd year on an annually renewable agreement. Via seems to appreciate me as a rental client, I’m sure they really appreciate the property owner relationships as well.
Examples of greatness include live answer every time I’ve had to make a customer call. Via respects my privacy as well. I like how they are family friendly in being flexible and respectful on property visits. Another example is advance notice. I like how they are considerate on both sides of the relationship.
If I owned rental property – honestly, based on my experience as a rental tenant – I would contact Nathan at Via Property Management. They do a great job.”
“Many, many thanks to you for all the work you did on my behalf, especially being 3000+ miles away. I am so grateful for all your help. Having good people like you and Nathan tending to my affairs on the “left coast” makes my life a lot easier.”
Nikki & Jeff S.
“My family have been tenants in a home managed by [Via] for the last year and a half, and we have nothing but kind words to say about the service we have received. The home needed some small repairs when we moved in, and they were very responsive to all our needs. Most recently, [they coordinated our] purchase of the home [from the landlord], during which we received excellent service and council. We would absolutely recommend [Via] to friends and family!”
“Excellent service and wonderful people. We rented a very nice home in Concord from [Via] and the entire procedure, which has the possibility of being an ordeal, was actually a pleasure. We were kept informed as to progress during the evaluation process and were given great support from Chris while we waited for the homeowner to decide. They are extremely friendly and professional property managers and I highly recommend their services.”
“I had to rent an apartment for my son and his roommate who were in Spain, I live in the Midwest and the roommate’s parent’s live in Japan. We rented the apartment sight unseen and all the documentation was handled electronically. The transaction was excellent and boys are thrilled with the apartment.”